This is not my full time job. I have a regular job during the day in IT that is pretty demanding, that is why I don't take calls during normal business hours. Most, if not all work is done at night and on weekends to fill your order. Please keep this in mind.

1. How do I place an order?

A. Email is the best way since all orders are custom built. We need to talk to you to ensure you get exactly what you want and to clarify any questions we have prior to starting your order.

2. Can I pick my order up?

A. Yes, orders can be picked up. Please contact us first so we can arrange a time for you to stop by.

3. How do I pay for my order?

A. We take credit cards via PayPal only. Our PayPal address is sales@firstclassaquatics.com. We also take money orders and personal checks. Mail checks and money orders made payable to First Class Aquatics to:

First Class Aquatics
P.O. Box 844
Mentor, OH 44061-0844

4. My vivarium door is warping. Is this normal?

A. Yes, a slight curve to the door is normal and actually benefical. We have incorporated several features into the door to keep this to a minimum, however the slight curve the door gets over time actually improves the seal by ensuring the door is in full contact with the inner seal. The virtually guarantees no fruit flys can escape through the door.

5. The door on my vivarium won't close or is sticking, how do I fix it?

A. If acrylic is in contact with very high humidity environments, the acrylic will swell slightly. We counteract this by making the door about 1/32" smaller than the door opening. This allows for the swelling of the acrylic. However, we can't compensate for every possible environment and sometimes they swell more than others. The solution is very simple though. Take some 120 grit sandpaper and lightly sand the edge of the door until it closes easily.

6. Will you bill the shipping charges to my account?

A. Yes, we can bill the shipping charges to your UPS or DHL account.

7. Do you ship to the UK?

A. Yes, we ship worldwide using USPS. We have found that they are the cheapest, fastest and most reliable way to ship internationally.

8. My club is looking for donations, will you donate?

A. We support our local aquarium clubs as well as the various forums we sponsor. Due to those commitments, we only donate products to those places.

9. The bulb in my Finnex light burned out. Can I get a replacement?

A. Yes, we stock replacement bulbs for the Finnex light fixtures. Contact us with how many you need.

10. How long will it take to get my order?

A. Times vary based on many things such as the size of your order, what you ordered, how many orders are ahead of you, etc. We fill them as fast as we can because we know you want your order. However due to the nature of our business, with everything being custom built, please allow a little more time for us to buiild your order. If you ask any of our past customers, they will all tell you it is well worth the wait. Any estimated times you receive from us are just that...estimated times and we cannot be held to a specific timeline.

11. I need my order in a week, can you do that?

A. You can make your order a "rush" job and move to the head of the line. There is a $50 fee for this service on orders up to $500. On larger order, your rush fee will be quoted at the time of order.

12. Can I cancel my order?

A. Not if it has be started or materials have been ordered. Please read our terms and conditions for more information.

13. What is the best way to get in touch with you?

A. Email gets the quickest response, please give us 24 hours to reply to your email. Normally we do not answer phone calls during the day, but if you do call, please leave a message and we will get back to you as soon as possible.

14. I want to return my order. How do I do that?

A. Please read our terms and conditions for our complete return policy.